Privacy Policy
At K9 Hydro Care Ltd we take our customers’ privacy and security very seriously. This policy outlines how we will collect and use personal information that we, K9 Hydro Care Ltd, may gather from our website, online services and social media platforms as well through our various customer service channels.
Please find below the following sections of our privacy policy.
- The types of personal information we gather and why we gather this from our customers
- How we use your personal information
- Control over your personal information
- Third party associations
- Changes to this policy
- Contacting us
- The types of personal information we gather and why we gather this from our customers
We collect personal data when you contact us through our website or social media platforms or otherwise engage with us via other channels. Please find below the types of data we may collect:
- Identity data- This can include but is not limited to your full name, date of birth and
- Contact data- This can include email and mailing addresses and contact telephone
- Profile data- This may include usernames on social media accounts, interests, preferences and feedback about products and services purchased from the
- Usage data- This will include data relating to how customers access and use our website and social media platforms. This can also include your interactions with other users of our services and data you choose to share including media and photos. K9 Hydro Care Ltd may choose to, but has no obligation to store usage information to protect the safety of its customers to assist with any law enforcement or regulatory efforts. By using our services you are giving consent to the company recording and disclosing any information sent or received for the above purposes.
- Publicly available data- This includes contact and other information available from public sources. This may be used in conjunction with other data we gather from yourself in order to customise our services, send promotional information and to create a well rounded view of our user demographics.
- Additional information- This includes any information given voluntary for any other purpose such as competitions, job applications and advertising. We may also record phone calls and any personal information given K9 Hydro Care Ltd may also collect location and device data from website users in order to better customer experience.
- How we use your personal information
Providing and developing services- We use personal data to build a customer base which we can then provide hydrotherapy services to. In order to tailor our services to the individual personal information is collected and stored so this can be referred back to in future sessions.
Improving marketing and advertising- Personal data such as preferences and feedback may be used to help personalise advertisements to our customers.
Contacting our customers- The recording of personal data allows K9 Hydro Care Ltd to contact its clients through their contact information for reasons such as appointment reminders, advertising and feedback requests.
All personal data is stored on secure servers and appropriate measure are in place in case of a data breach.
- Control over your personal information
If you have any questions about your privacy please contact K9 Hydro Care Ltd and we will be happy to discuss your rights regarding data protection and applicable laws.
We highly recommend you take care to manage your personal data on related social media such as Facebook as this information may be visible and shared with ourselves when communicating with us via these channels.
You have the right to request that we as a company correct, restrict the use of or delete any personal information we hold for you.
- Third party associations
We may receive personal data from third parties including social media platforms. This can include full names, contact information and location data. We will receive profile information as controlled by the third party provider authorised by yourself through their own privacy settings.
Referrals- All hydrotherapy patients require a veterinary referral to receive treatment. By completing a referral with your veterinarian you authorise us to share information between establishments including canine patients medical history, medical conditions and any other relevant information. Clients personal will also be shared in order for us to contact you regarding treatment services.
With your prior permission we will also liaise with any other veterinary professionals your pet may be receiving treatment from in order to provide the best care for them.
- Changes to this policy
Changes to our current policy may be made periodically as necessary, with our customers given notice of any relevant significant changes that could affect their information through our website or associated social media platforms.
- Contacting us
Should you require further information please feel free to contact K9 Hydro Care ltd and we will be happy to assist you with any enquiries.
Our contact details are outlined below: K9 Hydro Care Ltd
Unit 3, Tilcon Avenue, Stafford, ST18 0YJ
K9hydrocareltd@gmail.com 07719203815